Returns, Exchange, Cancellation & Refund Policy
Last Updated: 1 September 2026
At Ambashree Clothing, we want you to be satisfied with your purchase. We therefore request customers to review product descriptions, images, measurements and other details carefully before placing an order.
Return or Exchange Requests
Unless a product is marked as non-returnable or subject to different conditions on its product page, an eligible return or exchange request should generally be raised within 7 days of delivery.
To request a return or exchange, contact us at:
Please provide:
- your order number;
- name and contact details;
- product concerned;
- reason for the request; and
- relevant photographs or video where the item is damaged, defective or incorrect.
Submitting a request does not automatically guarantee acceptance. The request will be reviewed according to the conditions below.
Conditions for Return or Exchange
To be eligible for a return or exchange, the product should normally be:
- unused and unworn;
- unwashed;
- unaltered;
- free from stains, perfume, makeup or other signs of use;
- returned with original tags, accessories and packaging where applicable; and
- in substantially the same condition in which it was delivered.
Products that fail to meet these conditions may not be eligible for return or exchange except where required by applicable law.
Sarees and Dress Materials
Sarees and dress materials should be handled carefully when evaluating them.
A product may become ineligible for discretionary return or exchange if it has been:
- cut;
- stitched;
- altered;
- fall/pico finished at the customer’s request;
- blouse material cut or detached;
- customized;
- washed;
- worn; or
- otherwise modified from its original delivered condition.
This does not limit remedies that may be available where a product was supplied damaged, defective, incorrect or materially different from what was ordered.
Customized or Made-to-Order Products
Products customized, stitched, altered or made specifically according to customer instructions are generally not eligible for return or exchange for change-of-mind reasons.
If such an item is received damaged, defective or materially inconsistent with the confirmed order, please contact us promptly.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible and preferably within 48 hours of delivery.
We recommend recording an unboxing video and retaining photographs of the packaging and product. Such documentation can help us investigate the issue with our logistics or fulfilment partners.
After verification, we may offer an appropriate remedy such as replacement, exchange, refund or another resolution depending on the circumstances and applicable law.
Colour and Appearance
We make reasonable efforts to represent product colours, textures and details accurately.
However, actual colours may vary slightly because of:
- screen or display settings;
- photography and lighting;
- device characteristics;
- natural variations in handcrafted textiles;
- weaving, dyeing or printing processes.
Minor variations inherent in handmade, handloom or artisanal products are not necessarily defects.
Handcrafted Products
Many Indian textiles derive their character from artisanal and traditional processes.
Minor irregularities in weave, embroidery, print, dye, texture or finish may be characteristic of handcrafted production and should not automatically be regarded as manufacturing defects.
Return Shipping
Where a return is accepted because Ambashree Clothing supplied a damaged, defective or incorrect item, we will communicate the applicable return procedure.
For discretionary returns or exchanges, return/reverse-shipping charges may be borne by the customer unless otherwise stated.
Please do not send products back without receiving return instructions from us.
Inspection of Returned Products
Returned products may be inspected after receipt.
A refund or exchange may be declined if the item does not satisfy the applicable return conditions or shows signs of use, alteration, damage after delivery or missing components.
Refunds
Once an eligible return has been received and approved, the refund will normally be initiated to the original payment method where technically possible.
After initiation, the time required for the amount to appear in your account depends on the bank, card issuer, UPI provider or payment service provider.
Original shipping charges and return-shipping charges may be non-refundable in discretionary-return cases unless otherwise required.
Cancellation Before Dispatch
You may request cancellation before the order is dispatched.
We will make reasonable efforts to honour the request, but cancellation cannot be guaranteed once processing, customization or dispatch has begun.
If a prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated to the original payment method.
Cancellation After Dispatch
Once an order has been dispatched, it generally cannot be cancelled as a pre-dispatch cancellation. The applicable return/exchange procedure may instead apply after delivery.
Contact
For returns, exchanges, cancellations or refunds:
Ambashree Clothing
Email: ambashreeclothing@gmail.com
Phone: +91 82997 96601